FAQ
DROPS
WHEN IS THE NEXT DROP?
The best way to know about upcoming drops / releases / updates is by signing up for our email list on our website. You can also follow @attiliusapparel on Instagram.
WHAT WILL BE RELEASED IN THE UPCOMING DROP?
We will send an email to the email list with details before the release of the drop. Please also check the Attilius Apparel Instagram (@attiliusapparel) for updates.
ARE THERE PRE-ORDERS?
Yes, most of our drops are pre-orders as of now. We make note of which items are pre-order items and which items are in-stock items in the product description pages. Please read the product description pages before ordering.
When will I receive my pre-order?
Pre-orders last one week and begin production as soon as that week is over. Pre-order items usually take about 2-4 weeks after the last day of the pre-order to be made and shipped out to you. Please check the product description pages to know whether an item is a pre-order item or an in-stock item. Any questions please contact us at attiliusapparel@gmail.com.
PAYMENT
WHEN WILL I BE CHARGED?
You will be charged when you place your order. All successfully placed orders will receive an email confirmation of the charges (please double-check to make sure you input the correct email address during checkout).
CAN I CHANGE/CANCEL MY ORDER?
Please email attiliusapparel@gmail.com ASAP if you need to change/cancel your order. Because we try to fulfill our orders as fast as possible, if we've already fulfilled your order, we won't be able to change/cancel it.
SHIPPING
WHERE IS MY ORDER?
You will receive an order confirmation email if your order was successfully placed - if you do not see it in your inbox, please check your spam folder. You will receive a shipment confirmation email with your tracking information once your order has shipped. Tracking will update once the courier scans your package. If you have not received an update after 20 (U.S. Domestic) or 30 (International) days, please contact us. We try to fulfill your in-stock item orders within 48 hours (Monday - Saturday).
WHERE DO YOU SHIP?
All products can be shipped internationally.
HOW MUCH IS SHIPPING?
Domestic shipping is roughly $7, international shipping is roughly $25.
WILL I HAVE TO PAY CUSTOMS FEES AND IMPORT DUTIES ON INTERNATIONAL SHIPMENTS?
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
WHAT IF MY PACKAGE IS “RETURNED TO SENDER?”
If your package gets returned to us, we will contact you if an email is available and try to resend it with an updated address. If we do not hear back from you after the first contact is made, we will refund your order.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
Please note, Attilius Apparel is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims. If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact attiliusapparel@gmail.com as your package may be lost.
WHEN WILL I RECEIVE MY INTERNATIONAL ORDER?
International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email attiliusapparel@gmail.com with your order number. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there.
WHAT IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
If the order has not been confirmed, please email attilusapparel@gmail.com ASAP and we will do our best to update the shipping address. If the order has already been fulfilled, we are unable to change your address.
I INPUT THE INCORRECT ADDRESS / DIDN’T INCLUDE MY APARTMENT/BUILDING NUMBER. AM I ELIGIBLE FOR A REFUND?
No, we unfortunately will not be able to issue a refund if the original address was incorrect / insufficient.
RETURNS / EXCHANGES / REFUNDS
WHERE CAN I INITIATE A RETURN / EXCHANGE?
All returns/exchanges can be made via email, please contact us at attiliusapparel@gmail.com with your details/order number.
DO YOU OFFER RETURNS FOR INTERNATIONAL ORDERS?
We are unable to provide returns for international orders at this time. Please email attiliusapparel@gmail.com and we will do our best to find a solution.
HOW LONG DO I HAVE TO RETURN MY ORDER?
Returns must be made within 60 days from the order date.
WHAT IF MY ORDER IS DAMAGED, DEFECTIVE OR INCORRECT?
If you have received a damaged, defective or incorrect item, reach out ASAP to attiliusapparel@gmail.com. Please include your order number and all photos of the damage, defect, or incorrect item(s).
CAN I EXCHANGE FOR A PRODUCT THAT WASN'T WHAT I ORIGINALLY PURCHASED?
Not at this time. The exchange must be for another size of the same product that was originally purchased. Example: Small Black Crusader Hoodie → Medium Black Crusader Hoodie. However, if the size you'd like to exchange for is sold out or unavailable, reach out to us at attiliusapparel@gmail.com and we will do our best to find a solution.